Ticket management & spare parts

24/7 At your service

Ticket management

Our service organization has been in operation since 1985, distinguished by years of experience and well-established processes. One call or email is all it takes for our IT experts to be on-site in no time, equipped with the necessary replacement parts. An international call center in Wiesbaden and manufacturer-certified IT specialists are available to you 24/7. Validated workflows with defined interfaces, constant management availability, and collaboration with trusted partners create a reliable safety net for you.

We solve your problem quickly and efficiently

Ticketing process

Instructions for reporting a fault

Our service for you

Enjoy the benefits

Automated escalation routines
Qualified callback usually within 15 minutes of reporting a fault
Central ticket information system
Ticket tracking and feedback option via CustomerCenter

With the K&P Customer Center, we offer you a straightforward handling of ticketing processes to resolve your concerns quickly and efficiently.

To the Customer Center

K&P Logistics Services

24/7 spare parts service

We have 25 warehouse locations across Germany. With approximately 17,000 items in our main warehouse in Wiesbaden, we ensure optimal availability and a quick response time at your location. We guarantee timely, nationwide, and international delivery of your spare parts.

Thanks to our 24/7 logistics readiness, you can rely on our prompt and competent assistance at any time of the day or night, even in emergencies.